All orders are processed within 2-3 business days.

You will receive a Shipment Confirmation email once your order has been processed, containing your tracking number if applicable.

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Your personal information is only used for postage.

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New Zealand:

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Within New Zealand, all items are sent with a tracking number.​

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International:

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If you order from overseas, you have 2 options:

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- International Airmail:  No tracking

- International Courier : A tracking number is provided for your items.

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We recommend that you provide us with your phone number when you order, especially if you choose the untracked option.

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Return and refund :

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If you receive your item with a fault due to a carver's mistake please contact us within 10 days via the 'contact form', with a proof of your purchase.
We will be in contact with you as soon as possible and arrange either a repair or a refund of the item.

If you are not satisfied with your item, feel free to contact us within 10 days and we can arrange a return.
The shipping will be at your own cost.
If the item is returned in its original condition, you will receive a refund of 70% of the price.

Kawakawa Stone is not liable for any items damaged or lost in transit.

Our team is doing our best to send your items in the best condition.